Best way to get Reissued MLR check from Carefirst in Maryland

So in Mid-March, I (M/34, $25000) was doing some spring cleaning and found two MLR (Medical Loss Ratio) checks totaling near $800 from 2022 and 2023 from Carefirst BCBS in Maryland that had since expired. On March 22nd, I called them to see if they would reissue the checks and they said they would and that it would take 7-14 business days. I follow up with them 14 business days after since the checks had not been sent and they said that they are delayed and that it would be 30-45 business days. 45 business days pass and the checks still didn't arrive and so I wanted to get an update and they said they had to double check a few details and that it should be coming within 30 business days of May 15th, which is today.

These checks have still not arrived and I have had close to 10 different phone calls with Carefirst trying to figure out what is going on to where I am tempted to get the Department of Health and Human Services involved since Carefirst seems to have absolutely no intention of sending me my MLR checks. What recourse do I have since Carefirst has repeatedly lied to me about when my checks do arrive? Is there a regulatory body in Maryland that deals with this or a customer-facing accounts number for people with Individual Marketplace plans in MD that can get their checks sent to them? Thank you to whoever can point me in the right direction!

submitted by /u/TCoMonteCristo
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