UHC Approved Out-Of-Network mental health claim but paid nothing?

Good morning,

I got out of the military earlier this year and I'm new to this whole civilian insurance world so I'm trying to make sense of it all.

I've been seeing a trauma therapist for PTSD that doesn't take insurance but does provide me with a Superbill with their TaxID, NPI #, etc etc for me to submit as reimbursement.

I did submit for reimbursement with all of the required information in my uhc online account and attached the bill to said submission.

I have UnitedHealthcare Choice Plus which should have 80% coinsurance for out of network mental health services or 50% of allowed if the services required pre-authorization and I didn't get any. So I expected to at least get some amount paid back.

However I just got my EOB back and it shows the amount billed and the amount I paid as equal ($165), and $0 for Plan Paid, Copay, Coinsurance, Deductible, and Non Covered.

This is for multiple sessions over a large period of time that's over $2k of sessions, so I at least expected to get the "50% of allowed" amount paid or at least applied to my deductible.

Am I missing something? I'm planning to call on Monday when they have people in the office but I want to go in prepared with the right information.

Thank you in advance.

EDIT: Adding information automod requested in the comments:

Age: 26

State: VA

Gross HHI: ~$180k

submitted by /u/Expensive-Morning859
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