AHCCCS renewal (Arizona)

Now sure where to post this, so I’ll try here.

So my renewal for AHCCCS came up and I provided the necessary info including income statements.   

Called twice since it was still pending after a county weeks and deadline was coming up.

Both reps said we have everything we need. Also later received a text and email stating the same.  Email stated if we need anything else we will notify you.

Fast forward to today, I got word I have been denied.  Due to not providing income statements.  I provided the income statements a month and half ago when they requested.   

Called them and they said there was an error in their system and I shouldn’t have been denied and should be approved.   

I will need to talk to an eligibility worker or compliance worker to make the change to approval.  

When they transfer me I get an automated response basically saying “you will need to speak with a DES worker, however, due to high call volume at this time you will need to call back later.”

I can’t seem to get through to this DES worker. 

Unfortunately they will not give you a direct line.  So all day today I called repeatedly and waited 30-60 minutes each time to speak to the regular customer service rep, so they can transfer me back to an eligibility worker.   

Each time I get the same message to call back later. I can’t get into the queue to wait for an eligibility worker. I tried going down to the office.  There were an incredible amount of people and I couldn’t even get into the building because of the amount of people there.   So I turned around and went home.   

Has anyone ever been in this situation? Is there anything I can do? Besides try calling every day all day with only four or five chances to get to an eligibility worker. Since I have to wait almost an hour every time to be transferred.