Allergist and Shot-Provider Miscommunication Left My Allergy Shots Useless – What Should I Do?

Hey everyone,

I'm in a bit of a predicament and could use some advice. I've been with my allergist for about 5 years now. He helped me through some tough times, and I really like him. He prescribes allergy sprays and weekly shots to manage my condition. Three years ago, I moved away, so visiting him weekly for shots is no longer possible. To solve this, his front office has been shipping the serum to a local provider near me (only a 1-minute walk away) who administers my shots. This arrangement has been working well for 2 years.

However, during the last shipment, things went wrong. My allergist's office sent the serum via USPS, and the mailman dropped it off in the mailbox of my local shot provider. No one noticed, and the serum sat there for about a week, rendering it useless.

Now both sides are pointing fingers:

My allergist's front office says that it's the shot provider’s responsibility to check their mail regularly and that they aren't liable. The shot provider claims that serum shipments should never be done through USPS and should always require a signature via FedEx or UPS. They also say they weren’t informed that a shipment was coming.

Meanwhile, the allergist’s office has already filed a claim with my insurance for the serum cost, and it’s been applied to my deductible.

I’m stuck in the middle without a serum and unsure what my next step should be.

Questions:

Should I reach out to my insurance about this? How can I resolve this issue moving forward?

Any advice would be greatly appreciated!

submitted by /u/doinkypoink
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