How to Develop a Good Relationship With Your Insurance Claims Adjuster

Handling insurance claims effectively requires a collaborative effort between the insured and the claims adjuster. While the process can be challenging, clear communication and cooperation can lead to a smoother experience and a timely settlement. Here, Central’s Vice President of our Central Regional Office, RJ Coleman, outlines some essential tips to help you develop a good relationship with your claims adjuster:

1. Communicate Clearly

In Coleman’s experience ensuring that both you and the claims adjuster understand each other’s expectations regarding the claims process is key. He recommends sharing your preferred contact times and any specific needs you may have to help prevent misunderstandings and save time.

2. Be Cooperative

When your claims adjuster requests documentation or information, Coleman explains that providing it as quickly as possible helps expedite the claims process. He also Always ask if there is anything else you can do to assist.

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3. Be Patient

Understand that every claim is unique, and some may take longer to resolve than others, he says. While adjusters aim to close claims swiftly, they also need to ensure accuracy and thoroughness. Patience is key to allowing them to do their job effectively.

4. Trust Your Adjuster

One of the biggest pieces of advice Coleman can offer is to trust that your claims adjuster is there to help you. While negative stereotypes about claims adjusters exist, most are committed to finding coverage and resolving claims fairly. Give your adjuster a chance to demonstrate their dedication to your case.

5. Stay Positive

Approach the claims process with a positive attitude., and try to recognize that the adjuster is working to assist you during a difficult time. In Coleman’s years working in insurance, he’s found that a positive demeanor can facilitate better communication and lead to a more efficient resolution.

The Central Difference: Ensuring Proper Coverage

At Central Insurance, our goal is to make the claims process as smooth and efficient as possible. We understand the challenges you face during these times and are committed to providing exceptional support and guidance.

“The mission of the Central Claims team is centered around the idea of ‘HERO,’” Coleman says, “which stands for ‘Hospitality,’ ‘Efficiency,’ ‘Relationships,’ and ‘Outcomes.’” These pillars of our claims strategy have helped us achieve very positive outcomes across the board with our customers, some of which are outlined in the graphic below.

Alongside working with a company with a high-performing claims team, ensuring that your business is adequately covered with a comprehensive commercial property insurance policy is the key to protecting your organization. General liability coverage, fpor example, not only protects your business from financial losses but also provides peace of mind knowing that you are prepared for any unforeseen incidents.

For more information on how Central Insurance can help protect your business and assist you through the claims process, contact us today. Let us provide the expert guidance and support you need to navigate your insurance needs confidently.

The information above is of a general nature and your policy and coverages provided may differ from the examples provided. Please read your policy in its entirety to determine your actual coverage available.

Products underwritten by Central Mutual Insurance Company and affiliated companies.
Copyright © 2024 Central Mutual Insurance Company. All rights reserved.

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