Insurers on standby to support customers impacted by Cyclone Jasper

Insurers on standby to support customers impacted by Cyclone Jasper | Insurance Business Australia

Catastrophe & Flood

Insurers on standby to support customers impacted by Cyclone Jasper

Reminders issued for affected customers

Catastrophe & Flood

By
Roxanne Libatique

Insurers across Australia are ready to support customers impacted by Tropical Cyclone Jasper.

The insurer’s mobile customer support teams are on standby for welfare calls and assessments in affected communities once conditions allow. Emergency repairs, temporary accommodations, and cash payments for urgent purchases are among the services available to impacted customers.

Suncorp Group CEO Steve Johnston advised customers to heed emergency services’ directives.

“The safety of everyone in Jasper’s path is the number one priority, so please, continue to listen to the authorities,” he said. “We are closely monitoring the situation, and I want to thank emergency crews, including our partner Queensland SES. I also thank the community for all the preparation, including sandbagging, that has been done to lessen Jasper’s impacts.

“Once the cyclone passes and as soon as it is safe to do so, we want to reassure all our customers we are ready to handle their claims.”

Suncorp encourages customers to promptly lodge claims online across its insurance brands, including Suncorp Insurance, AAMI, Apia, and Shannons.

“You don’t need to be at home or have a copy of your policy to lodge your claim – we will have your details. The sooner you contact us, the sooner we can start the recovery process,” Johnston said.

“If you need to make a claim due to cyclone damage, please contact us as soon as you’re safe and able to do so. While our assessors and tradespeople can’t enter affected areas until emergency services declare it safe, notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner,” it said.