Special Agent Reports “World Class” Customer Satisfaction Score

Special Agent, the most popular insurance agency management software company in Massachusetts, announced that it has achieved a world-class customer satisfaction “Net Promoter Score”.

In a survey responded to by hundreds of its customers, 80% rated Special Agent 9 or 10, giving it a higher rating than such companies as Amazon, Zoom, and Southwest Airlines, and a much higher score than the typical software company. 

The Net Promoter Score(R) (NPS), created by Fred Reichheld at Bain & Company, is a leading measure of customer satisfaction. Many people are familiar with the NPS 0-10 “How likely would you be to recommend this company to colleagues?” question.

“We have worked very hard to create affordable, easy-to-use, cloud-based software that fulfills the needs of small- and mid-sized insurance agencies,” said Special Agent founder and CEO, Chris Baker. “At the same time, when problems arise or users simply are unfamiliar with how to use a feature, we work equally hard to resolve their issues very quickly. I’m very gratified to see that our customers recognize the value of our solution.”

Source: Special Agent