Hollard boosts claims management system
Hollard boosts claims management system | Insurance Business Australia
Technology
Hollard boosts claims management system
Partnership part of company’s aim to reach Australia’s iconic brands
Technology
By
Roxanne Libatique
The Hollard Insurance Company (Hollard) has partnered with Guidewire to improve its claims management system.
It combines digital, core, analytics, and machine learning to deliver the platform as a cloud service.
Boosting claims management system
Hollard has implemented Guidewire’s ClaimCenter on Guidewire Cloud to replace multiple legacy claims processing platforms, and simplify its IT operations.
It has also implemented Guidewire’s cloud data access, ProducerEngage, CustomerEngage, and the Australia goods and services tax for claims capability to gain near real time access to data.
“In order to move forward, we realised we needed to optimise our digital capability and improve scalability, and efficiency. We looked for an elite partner to work with to build our single claims platform, enabling the experiences we want to deliver to our brokers and customers. Guidewire was the solution of choice and is helping us get there quickly,” Fahey said.
Hollard chief transformation officer Jamie Smith added: “Guidewire provides us with a solid foundation that allows us to devote less time to system maintenance and focus on offering our people, brokers, and customers a much better user experience to retain and grow our business.”
Implementation
Hollard chief operating officer Paige Vincent said the company saw a significant reduction in the time to lodge a claim within the first four weeks of Release 2’s implementation to the company’s direct partners.
“This is a phenomenal result on a new system, with the teams still learning the full capabilities of ClaimCenter,” Vincent said. “We have seen the continued benefits in our broker book, with customer experience improving significantly over the last 12 months since launching our first release. Our teams are excited about the ongoing opportunities that come with using an elite claims platform like ClaimCenter on Guidewire Cloud to support our brokers and customers when they need us most.”
Related Stories
Keep up with the latest news and events
Join our mailing list, it’s free!
