Place of Service (POS) code for Telehealth therapy

Hello –

I'm switching insurance to a new provider that requires the POS code when filing insurance claims, and I have the following question:

Is the provider required to use one of the "telehealth" codes when providing care over telecommunications? For example, if my provider is located in their office, and doing a zoom call with me (located inside my home), can they use code 11 to accurately describe their place of service, because they are located in their office when providing care, or would they be required to use code 10?

Could they, alternatively, use code 01 because they're located in their office, a location which is "A facility or location where drugs and other medically related items and services are sold, dispensed, or otherwise provided directly to patients."? Or could they only use code 01 if they also sell, dispense or provide drugs to patients at that location?

Thanks!

submitted by /u/Ancient-Law-9075
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