Chase Trading Glitches Reported, Firm Says Problem Resolved

Some investors reported trouble executing trades on the Chase app and online platform on Monday, but the company said the problems had been resolved.

“We’re processing trades as usual now after clients weren’t able to complete some trades earlier today,” a JPMorgan spokesman told ThinkAdvisor via email shortly before noon Eastern time.

Downdetector, an online service that tracks outages at financial institutions, websites and cable and internet providers, indicated it had received about 66 problem reports regarding Chase shortly before 11 a.m., compared with a baseline of four.

Nearly three-quarters of the reports involved trading issues, according to Downdetector, where one person posted that they couldn’t buy or sell their options.

On X, formerly Twitter, a user posted around 11:45 a.m. that she was experiencing issues buying stocks on the Chase app and received an “order could not be sent” message. Another X user reported earlier he couldn’t buy or sell an option and was experiencing long phone wait times with Chase in an effort to get a person to execute a trade.