Suncorp recognised for geospatial innovation
Suncorp Group (Suncorp) was a recent finalist for iTnews Benchmark Awards’ “Best Finance Industry Project” for its Australian-first geospatial imagery innovation.
Previously, Suncorp’s insurance customers had to go through multiple home attribute questions and provide detailed information about any extensions, swimming pools, and tennis courts. According to customer feedback, customers often found it challenging to accurately answer all questions about their homes and were concerned they were at risk of being underinsured. This is where the innovation was meant to help.
Benefits of Suncorp’s geospatial innovation
Suncorp’s new geospatial solution uses high-resolution aerial 2D and 3D imagery combined with sophisticated artificial intelligence (AI) models to provide better customer experience by eliminating 50% of questions needed to purchase insurance online or through contact centres.
Since its implementation, the solution has reduced call time length, saved time through digital sales channels, and increased data accuracy.
