SAAQ adds 150 new staff to address service delays

The Société de l’assurance automobile du Québec (SAAQ) will be addressing auto insurance service delays to its new online portal by posting 150 additional employees across its service centres.

On social media, Transport Minister Geneviève Guilbault announced new measures to address the delays, which include having more employees in service centres and sharing additional information on the locations’ schedules.

“I asked that Quebecers no longer wait outside and that the service be of high quality everywhere,” the minister said.

Starting this week, 150 additional employees will be assigned to SAAQ branches that are experiencing high traffic. In addition, 15 more employees have been tapped to help with SAAQ’s support line, CBC News reported. Certain SAAQ service centres will also extend their operating hours based on crowd sizes, and some services will be offered by appointment on weekends.

SAAQ’s online portal, SAAQclic, launched on Feb. 20. The portal was meant to allow customers to perform most auto insurance transactions online, as well as renew driving licences and pay for driving exams. But the portal launched in a difficult state.

SAAQ advised consumers earlier this year that it would convert over 10 billion pieces of data for the online portal, and that the process would limit customers’ access to services.