Allianz Commercial promotes Eibhlin Swan to newly created role of Head of Claims Customer Delivery

Allianz Commercial has merged the claims operations area with the supply and experts team, promoting Eibhlin Swan to the newly created role of head of claims customer delivery.

As head of supply and experts, Eibhlin has been responsible for overseeing supplier services, claims investigators and motor engineers. The outgoing head of claims operations Graham Stait will be moving to a regional manager role in February. Eibhlin is keen to align the operations area, responsible for people and digital capabilities, with the supply and experts team, enhancing their collaboration and delivering streamlined service for brokers and customers.

Eibhlin joined Allianz in 2012 as part of the management trainee graduate scheme and has held a number of leadership roles since. As branch manager in Maidstone, she led the delivery of the SME distribution and technical strategy. In 2021, she joined the claims management committee when she became head of supply and experts, with a focus on digitalisation and sustainability.

As head of claims customer delivery, Eibhlin will report to chief claims officer Graham Gibson, who commented: “We’ve been striving to align various areas of Allianz Claims to deliver the best possible service for brokers and customers. This new leadership position for Eibhlin will enhance that tight cooperation. Besides, her experience in digitalisation and sustainability will be great assets in her new role as these are increasingly crucial for claims.”

Allianz Claims has made a couple of other appointments

Head of claims handling centre Leanne McGarrity is moving from Milton Keynes to Birmingham, where she’ll be replacing Sarah Smith, who will start a new role focusing on claims efficiency and customer experience.

Authored by Allianz