Thoughts on switching Medicaid providers?

I have been thinking of switching my Medicaid provider. I live in Texas, currently in the “greater San Antonio area” though I was recently in Austin for 7 years. Don’t think that bit matters, however.

The options for my plan (Star+Plus side.) are Amerigroup and UnitedHealthcare Community Plan. I’ve been on Amerigroup since I got on the program, several years back. I’m still covered by them in my current area, technically. Thankfully?

However, I have always had issues with them.

The provider portal and listings are always out of date as to who accepts them (I call the places up to confirm, and they refuse to take them.). I have had issues getting them to simply cover simple issues, or cover something they said they would based on some weird reading comprehension issues (Inpatient sleep study denied, said they’d cover outpatient version. Outpatient version denied because “I already had an inpatient one done.” Not verbatim.).

I simply have had many issues dealing with them. It’s very frustrating, even when going on their service lines and waiting in line on call, only to get the same “quality” of service.

So I’ve been highly considering switching to UnitedHealthcare. That’s no guarantee to solve my issues, though, as they could very well have all those same issues. Or possibly even more.

So I was hoping to get thoughts and opinions on this here. Maybe some advice as to how to deal with it all, even. Sick of trying to find a therapist (That covers the topics I need covered.) in my area only to be met with not accepting the insurance, or other roadblocks (Seems clinic staff are having issues communicating with them, too.). Or any other service I might (Will.) need.

If you’ve gotten this far, thank you for your time, at least.