Need Help ASAP- UHC Marketplace Texas

21 Female, Arlington, TX, Income approx 20k/year

This might be a little lengthy but I’m desperate so please bear with me!

I stopped receiving UHC coverage through my employer in late July due to my transition to a PRN (not full or part time) position, so I recently enrolled in another UHC plan through the marketplace. The benefits are great, everything about the plan I’m on is perfect. But UHC doesn’t have my information in their system at all. I’m only able to log on to a website called Health Sherpa to view a very vague summary of my benefits, not the United Healthcare Marketplace site where I’m supposed to view my copays and more detailed information. When I attempt to register an account with my active Member ID and Group Number, it repeatedly gives me an error and says they can’t find me in their system. I also run into this issue when attempting to sign up for the Galileo app, which they keep telling me is available to me. This is causing me confusion about when payments are due, what my benefits are, who I can see, and I’m so lost. I’ve attempted to call their representatives on 6 separate occasions, and all that happens is I get transferred over and over and over again. I counted 16 transfers last time I called. The last person I spoke with told me there was nothing they could do. I need this insurance until the end of the year, I can’t cancel it, do I ask to speak with a supervisor? This is beyond frustrating!